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Empire Customer Service


Frequently Asked Questions


Empire Unlimited

What is Empire Unlimited?

Empire Unlimited is a monthly membership service for $24.99 per month that allows you unlimited viewing of our over 105,000 scenes from more than 25,000 movies. The movies are streamed for playback in our video player and viewing can begin immediately after your card has been successfully charged.

How do I join Empire Unlimited?

First you will need to create an Empire Account but to create one all you need to enter is your email address and choose a password. If you don't have an account, you can create one now, it's free.

Then, simply click the "Join Now" button on our home page and enter your credit card information when prompted (or choose from cards you have on file if you already have an Empire account). When done, click the "Activate Account" button to bill your card and begin your membership period.

How much does a membership cost?

The cost for an Empire Unlimited membership is $24.99 a month, comparable to the cost of a new adult DVD or Bluray.

What payment methods do you accept?

We only accept MasterCard and Visa credit cards for VODs.

How will my card be billed?

The charge on your credit card statement will read "DVD Empire Web."

Can I watch movies on my mobile devices?

Our easy to use website is mobile and tablet compatible allowing you to stream our videos on any of your mobile devices, at any time! Your membership at Empire Unlimited gives you complete and limitless access so when the mood hits you - whether it be on vacation, in the car, or just at home - you can watch until you're satisfied!

How does it work?

Our sign up process is quick and simple; simply enter your email address, choose a password, and add your credit card information. We bill you immediately so once your card is approved, your membership is active and ready to go. When you're ready to watch, simple browse our bestseller and new release lists or find your favorite studios and performers to see their latest movies and scenes. Playback will begin in our customized viewing window.

When will I be billed for my next month's membership?

Memberships are billed on the same day each month as the day you activated your membership.

So if you activated your Empire Unlimited membership on the 8th of the month, your future membership fees will be billed on the 8th of each month until you cancel your membership.

What are Empire Unlimited discounts?

Empire Unlimited members also receive discounts on select merchandise at AdultDVDEmpire.com. As a member you'll receive 10% off of our already low prices on thousands of DVDs, Blurays, VODs, and Sex Toys. Although discounts only apply to movies from studios available on Unlimited, but they do apply to all of our Sex Toys... plus they even apply to sale items and Pay Per Minute packages!

What if I have issues with my membership?

Contact our Customer Service department and they will be happy to assist you. Our contact options and hours are listed at the top of this page.

How do I cancel my account?

Click the "Cancel Membership" link that is located on the Unlimited Account home page.
Note: We do not issue refunds for any remaining days during your membership period.


Video On Demand

What is Video On Demand?

Welcome to Adult Empire's Video On Demand System! The concept of Video On Demand, or VOD, is quite simple. It is similar to buying a Pay-Per-View cable TV movie, except you can choose between streaming our movies to your computer over the Internet or downloading the movie to your PC for viewing. We offer thousands 2 and 7 day streaming rentals, as well as downloadable movies you can own.

What are Streaming rentals??

Stream the movie over your Internet connection for as low as $3.99 a movie for 2 days or as low as $4.95 for 7 day rentals. The movie will play in our customized viewing window on your PC and during the rental period, there is no limit to how many times you can watch your movie. Streaming rentals are the cheapest and most inexpensive VOD option we offer and playback can begin almost immediately after you complete your purchase. Learn more about VOD Streaming Rentals.

How do "Own It" downloads work?

Now you can own your favorite movies for as low as $4.95. Our Own It VODs provide you your favorite movies with no viewing limits. Once you have downloaded the file, it is yours to do with as you please. When you download an Own It VOD, the movie is transferred from our site to your PC.

What payment methods do you accept?

We only accept MasterCard and Visa credit cards for VODs.

How will my card be billed?

The charge on your credit card statement will read "DVD Empire Web."

What if I have issues viewing my movie?

Contact our Customer Service department and they will be happy to assist you. Our contact options are listed at the top of this page.

What if I have issues viewing my movie?

Contact our Customer Service department and they will be happy to assist you. Our contact options and hours are listed at the top of this page.


Pay Per Minute

What is Pay Per Minute?

For as little as 8 cents a minute, you can view our entire library of Streaming VODs with one simple purchase. Instead of purchasing an entire movie, you purchase a Pay Per Minute package of minutes to view our Streaming VODs. As you watch our movies, your time will be deducted until the you run out or purchase more. It's that simple!

How much does it cost?

We offer a wide range of Pay Per Minute packages:

Standard Packages:

  • 15 minutes for $3.99
  • 30 minutes for $6.99
  • 45 minutes for $8.99
  • 60 minutes for $9.99
  • 120 minutes for $16.99
  • 240 minutes for $28.99
  • 360 minutes for $39.99
  • 480 minutes for $48.99
  • 960 minutes for $91.99

Premium Packages:

  • 2200 minutes for $199.99
    (+ 100 Free Minutes)
  • 3900 minutes for $349.99
    (+ 200 Free Minutes)
  • 5800 minutes for $499.99
    (+ 300 Free Minutes)

What payment methods do you accept?

We only accept MasterCard and Visa credit cards for VODs.

How will my card be billed?

The charge on your credit card statement will read "DVD Empire Web."

What is Premium PPM?

In order to continue to bring you the best Adult content from the hottest studios, our VOD program also includes Premium Pay-Per-Minute titles. While Premium PPM titles will use a little more of your viewing time, it will allow us to offer the most popular studios, highest quality movies, and biggest adult releases. When you try to view a Premium PPM movie, you will be prompted that the title is a Premium movie and for every minute viewed, 2 minutes (or sometimes 3) will be deducted for every 1 minute of viewing.

What is Interactive PPM?

Now you can take control of your your favorite stars and they will obey your every command! Interactive movies have been available for years in the DVD and Bluray formats, but now you can watch your favorite interactive XXX movies and use the embedded menus that include different options to get your favorite pornstars just the way you like them.

Each Interactive movie will include its own menu embedded in the video for the viewer to navigate the various scenes, positions, and sex acts. These menu options will differ between movies but generally speaking, they will include the main navigation links related to the various actions taking place and in many instances, include further options like going directly to the pop shot or changing between the options for the particular sex act you're viewing.

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